Privacy Policy
Last Updated: 1 July 2025
About This Policy
This Privacy Policy explains how Red Bell Consulting Pty Ltd Trading As Olive and Pear Designs ABN 39 144 642 893 ("we", "us", "our") collects, uses, stores and discloses your personal information when you use our website www.oliveandpear.com.au and engage our interior design services.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with fair information practices.
What Personal Information We Collect
We may collect the following types of personal information:
Information you provide directly:
Name, email address, phone number
Site details and photos
Billing and delivery addresses
Payment information (processed securely through third-party providers)
Communications with us (emails, contact forms, support requests)
Account information and preferences
Information collected automatically:
IP address and device information
Browser type and version
Pages visited and time spent on our website
Referring websites and search terms
Cookies and similar tracking technologies
How We Collect Personal Information
We collect personal information through:
Website forms and account registration
Email communications and inquiries
Phone calls and correspondence
Cookies and website analytics
Third-party integrations and social media platforms
Business transactions and service delivery
Why We Collect and Use Personal Information
We collect and use your personal information for the following purposes:
Providing and improving our products and services
Processing orders and payments
Communicating with you about your project or inquiries
Sending marketing communications (with your consent)
Complying with legal obligations
Fraud prevention and security
Website analytics and performance improvement
How We Store and Protect Personal Information
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. This includes:
Regular security assessments and updates
Access controls and staff training
Secure data storage with reputable service providers
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
When We Disclose Personal Information
We may disclose your personal information to:
Third-party service providers who assist with our operations (subject to confidentiality agreements)
Payment processors and financial institutions
Government authorities when required by law
Professional advisers (lawyers, accountants, auditors)
Business partners for joint services (with your consent)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
As a valued customer, we provide you with the following rights regarding your personal information:
· Access: You can request access to the personal information we hold about you.
· Correction: You can request correction of inaccurate or incomplete personal information.
· Complaints: You can make a complaint about how we handle your personal information.
· Marketing opt-out: You can opt out of marketing communications at any time.
To exercise these rights or make an inquiry, contact us using the details below.
Cookies and Tracking
Our website uses cookies and similar technologies to:
Remember your preferences and settings
Analyse website traffic and usage patterns
Provide personalised content and advertising
Enable social media features
You can control cookies through your browser settings, though some website functionality may be affected if you disable them.
Third-Party Links and Services
Our website may contain links to third-party websites or integrate with third-party services. This privacy policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
Contact Us
If you have questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us via email at georgina@oliveandpear.com.au.
Complaints Process
If you believe we have not handled your personal information appropriately, you can make a written complaint by contacting us using the details above. We will respond shortly after receiving your complaint.